Duties & Responsibilities

•    Responsible for quality standards in compliance with ISO 9001:2015

•    Drives new business acquisition and development for HMI standard products within assigned territory.

•    Collaborates with distribution partners and manufacturer representatives to provide sales support, product training, and account development throughout the assigned territory.

•    Stay up to date and track company, customer, industry, and competitive news, providing updates on industry/marketing trends.

•    Work closely with the management team in areas including marketing strategy, surveys, lead generation campaigns, communications, voice of the customer, new product development, trade shows, customer proposals and data on competitors.

•    Manages all customer communication within the region and maintains contact with major accounts, while keeping other RAFI personnel in the communication loop through written trip reports and call records.

•    Manages priorities and activities to assure all customer demands are being met and appropriately communicated.

•    Immediately informs Management of any potential quality issues, warranty risks, customer conflicts, etc.

•    Negotiates prices and fees in accordance with company guidelines.

•    Monitors compliance with terms and conditions of sales.

•    Works closely with Customer Service to assure world class communication, and customer satisfaction.

•    Participates in annual forecasting within assigned territory and collaborates with management on strategic and growth initiatives.

•    Integrates company’s CRM system into daily work habits to track leads and manage opportunities.

•    Responsible for sales activity metrics, sales results, and market intelligence in the Territory. Specific goals are agreed upon with management team.

•    Other duties as assigned.

Competencies

•    Able to establish positive business relationships with all customers.

•    Understands technical needs of customers to facilitate explanations to appropriate departments at RAFI North America.

•    Effective in juggling multiple priorities and tasks.

•    Able to use negotiating skills to close a sale.

•    Consistently demonstrates behaviors to get the job done

Physical Requirements

•    Operate office equipment

•    Travel long distance

Pre-Employment Requirements

•    Bachelor's Degree in Business or related field, or compensating experience

•    Minimum 5 years of Sales and Marketing technical products, with membrane switch experience preferred

•    Candidates must be a US citizen/Legal Permanent Resident and meet RAFI North America security standards as imposed by DoD, including the issuance of any necessary security clearance by the US government within a reasonable time after commencement of employment.

In compliance with the Americans with Disabilities Act, a “reasonable accommodation” will be made for an individual with a known physical or mental limitation unless it would require an action of significant difficult causing undue hardship.  This document covers the most significant duties performed but does not exclude other occasional work assignments not mentioned.